Parent Support/FAQs
We know that questions and concerns can arise from time to time, and we want families to feel confident about asking for help. Below you’ll find answers to some of the questions we are most frequently asked.
If you’re not sure who to speak to, please contact the school office. We’ll always do our best to help or put you in touch with the right person.
Who should I speak to if I have a concern about my child?
Your child’s class teacher is usually the best person to speak to first, as they know your child well and can often help quickly.
For concerns that need further support, your child’s teacher can involve the appropriate member of our wider school team. You can also contact the school office if you are unsure who you need to speak to.
What should I do if I think my child is finding learning difficult or may have additional needs?
Start by speaking to your child’s class teacher. They can talk to you about how your child is getting on, what support is already in place and whether any additional help may be beneficial.
Where appropriate, the class teacher may involve our Special Educational Needs Coordinator (SENCO). You can also visit our SEND page for more information about how we identify and support children with additional needs.
Can the school support our family if we are experiencing difficulties at home?
Yes. We understand that families can experience difficult times and that this can sometimes affect children at school.
Please speak to us if you need support. Depending on your circumstances, we may be able to provide help within school, signpost you to local services or work alongside other professionals to make sure your family receives the right support.
You do not need to wait until things become difficult before asking for help.
How can I support my child’s learning at home?
There are lots of simple ways to support learning at home, and it doesn’t need to feel like extra schoolwork!
Reading together regularly is one of the most valuable things you can do. Talking, playing games, practising phonics and number skills and encouraging your child to be curious about the world around them all make a difference.
Visit our Learning & Curriculum section for resources to support reading, phonics and maths, as well as our Term Ahead sheets so you can see what your child is learning each term.
Who should I contact if I have a safeguarding concern?
If you are worried about the safety or wellbeing of a child, please contact the school and ask to speak to a member of our Designated Safeguarding Team; Mrs Bowman, Mrs Jamieson or Mrs Kemp.
Safeguarding is everyone’s responsibility, and we would always rather you share a concern with us, even if you are unsure whether it is significant.
More information, including our safeguarding procedures and useful contacts, can be found on our Safeguarding page.
Where can I find help with online safety?
Our Online Safety page contains advice and useful resources to help families keep children safe when using devices, games and the internet.
If something has happened online that is worrying your child, or you are unsure how to deal with an online safety issue, please speak to us. We can help you decide what to do next.
What should I do if I have a complaint?
We hope that most questions or concerns can be resolved through an informal conversation with the appropriate member of staff.
If you remain concerned, or would like to make a formal complaint, please follow the process set out in our School Complaints Policy, which can be found on our Policies page.
We aim to listen carefully, communicate openly and work constructively with families to resolve concerns.
How can I get involved in school life?
We love having our families involved in the life of Ellington!
Throughout the year there are opportunities to join us for events, celebrations, workshops and learning experiences, as well as opportunities to support the school in other ways.
Keep an eye on our newsletters, calendar and Life at Ellington pages for upcoming opportunities – and please speak to us if you would like to find out more about getting involved.